To Make A Return
If you wish to return an item purchased online, please complete our Online returns form to enable us to give you a returns authorisation number to make your return.
If you wish to return an item purchased in our Bluewater Store, please contact the store directly.
Please see below for details on our webstore refund and exchange policies.

the items offered for sale on the Website
Daisys Dog Empawrium Ltd
The Village
Bluewater Shopping Centre

the buyer of the Goods

Your order will usually be delivered by Royal Mail and will require a signature on delivery. Orders placed (Monday to Friday, excluding Public Holidays) will normally be despatched the next day and should be delivered within the mainland UK in 7 days but is usually much quicker. The cost of delivery will be added to Your order total before payment is taken. Our standard delivery charge for delivery to addresses within the mainland UK is £5.00 per order. Should a higher charge apply to a particularly heavy or bulky item, such as beds We will advise You prior to processing Your order that a higher charge applies.
Overseas delivery charges will be quoted and charged on a case by case basis. If an item is out of stock, this will be indicated on the Website whenever possible. Delivery times are estimates only and dispatch may be slightly delayed so please allow up to 30 days. If We are unable to perform the whole or part of the order due to any cause or event beyond Our control We may by notice in writing to You cancel or suspend the order in whole or in part without liability. We may deliver separately the Goods which make up Your order. Where We do so, You will only incur one delivery charge. Title to the Goods shall pass to You on payment in full of the price of the Goods.

Cancellation, Returns and Exchanges
Customers in the European Union: You may cancel an order up to fourteen days from the day on which You receive the Goods. We ask that You notify Us of Your wish to cancel and receive a refund, exchange or store credit via Our online returns form.
We are unable to accept returned Goods that We reasonably believe are not in resaleable condition or that have been used, unless the Goods were faulty or damaged when received. We regret that orders for Goods made to Your specifications and gift wrapping will not attract any right to cancel.
Once We receive Your online returns form submission We will be in touch with a unique Returns Authorisation Number, which We ask You to mark clearly on the exterior of the returning package and that You keep noted for future reference. You should then return any items within fourteen days of receiving a Returns Authorisation Number, at Your own expense. Please ensure that all Goods returned are suitably packed and obtain proof of posting, as We cannot be held responsible for packages lost or damaged on return to us. We recommend that You insure any Goods returning to us. All Goods returned to Us must be complete with original receipt, in their original packaging and in an unused and resaleable condition.
All Goods should be returned to the following address: –
Daisys Dog Empawrium Ltd
The Village
Bluewater Shopping Centre

If You have ordered any service from Us You have fourteen working days after the day that You place your order in which to cancel. However Your right to cancel any service ends when Our performance of the service starts even if that is within Your cancellation period.
In the case of cancelled orders, payments will be refunded within thirty days and in accordance with the Consumer Contracts Regulations 2013.
If You return an order in full for a refund, We will refund the original shipping charge to You. when you confirm request by email Should You return part of Your order for refund, We will not refund the original shipping charge. If You return part or the entire order for exchange, We will not refund the original shipping charge however We will ship the replacement Goods to You without additional charge.
Please note that, if You return Goods that were ordered by another person, any refund due will be made to the person who placed the order.-

Shortage And Transit Damage
You must inspect the Goods at the place and time of delivery and notify Us of any shortages, defects in the Goods, or of any other complaint immediately and in any case within 2 working days from the date the Goods were delivered, failing which the Goods will be deemed to have been accepted and to be in good working order. Our liability for short delivery is limited to making good the shortage. Where Goods prove to be faulty, We will replace them without charge, or give a full refund within 30 days of the date of the delivery. Where Goods are faulty or not as ordered, We will reimburse the cost of delivery back to Us should We ask You to return them to us.

Taxes And Import Duties
All prices are quoted in Pounds Sterling (£) and include where appropriate UK sales tax (Value Added Tax). If Your delivery address is outside the European Union, no sales tax will be added to Your order. Any import duties or taxes and customs or clearance charges that are payable in the recipient’s country are solely the responsibility of the recipient. They will not be refunded by Us should You wish to cancel Your order or to return any Goods to Us for exchange or refund. Please also note that You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by You of any such laws. Please note that customs may open and inspect packages and that the cost of the Goods must be specified on the documentation attached to the package, even if it is a gift.

Contact Us
If you would like any further information please do not hesitate to contact us.